GENERAL ACCOMMODATION/OVERNIGHT STAY CONDITIONS

Below are our general accommodation conditions, also called “General Terms and Conditions” [GTC/AGB], "Terms & conditions" or "general accommodation/overnight stay conditions":

As of 07.04.2025 22:09

§ 1. Scope of these Terms and Conditions

These General Terms and Conditions (GTC) apply to all bookings for our accommodations, regardless of whether they are made directly through our website or through third-party platforms. If a third-party platform has specific terms and conditions (e.g., regarding cancellation or payment), these terms and conditions take precedence. In all other respects, the GTC listed here apply in addition. Should a provision in these GTC be more stringent than that on the platform, the platform's provisions apply only if they are not mandatory law or contractually binding.

§ 2. Booking & number of guests

1. By booking, a binding accommodation contract is concluded in accordance with these General Terms and Conditions (GTC) between the guest and the provider and contractual partner Sebahattin Enes Arslan, Sonnenweg 16, 89284 Pfaffenhofen an der Roth (Germany). The respective accommodations booked by the guest at Holiday Villa Alashato Alaçatı, Nesrin Arslan, Alacati Mahallesi 14005/1 Sokak No. 3 (Turkey/Türkiye), are made available solely for accommodation purposes within the framework of this contract for the duration of the booking. The property and the Turkish business located there are owned by Ms. Nesrin Arslan, who is the mother of the contractual partner. She makes this property available to the guest and his German business for the purpose of temporary tourist rental, but is not involved in booking processes, payments, or contract drafting. She is not the guest's contractual partner. The sole contractual partner for bookings, payments, and all services associated with the booking is the provider. Ms. Nesrin Arslan makes the property available to the provider for temporary tourist rental, but is not involved in booking processes, payments, communication with guests, or contract drafting. She is not the guest's contractual partner. Key handover on site, if necessary, will be carried out by Ms. Nesrin Arslan on behalf of the provider. She acts solely as an agent and is not the guest's contractual partner.
2. The person making the booking hereby confirms that they are either personally contracting with the booking party or, in the case of a corporate booking, have the necessary authorization to act on behalf of the company. The booking party undertakes to provide correct and complete information about themselves or, in the case of corporate bookings, about the company. The booking party is personally liable for any false or incomplete information.
3. Booking on behalf of third parties is only permitted with their express consent. In this case, the booking party remains responsible for fulfilling all contractual obligations.
4. The correct number of guests (adults and children count equally as "persons") must be stated at the time of booking. Infants under 2 years of age are not counted.
5. Any subsequent changes to the number of guests must be communicated at least one day before check-in. A subsequent increase in the number of guests is only possible with our approval and may result in an adjustment of the total price. In the event of a reduction in the number of guests after booking, no refund will be made for the difference from the original booking amount.
6. Inviting third parties/guests to the villa is only permitted with our prior written consent – ​​even for short visits.
7. You confirm that you have read and accepted the information under “IMPORTANT FURTHER INFORMATION” (found further below).
8. The rental of the villa is exclusively for temporary accommodation in accordance with Sections 535 et seq. of the German Civil Code (BGB) under German law and does not constitute a residential tenancy agreement within the meaning of Sections 549 et seq. of the BGB. Use for residential purposes or the registration of a residence is expressly excluded. Our accommodations are intended exclusively for a limited period and not for permanent residential use.

§ 3. House rules

1. The following are prohibited:
   1. Smoking or preparing tobacco products in the accommodations and stairwells.
   2. Pets (e.g. dogs, cats).
   3. Events and celebrations (e.g. parties, bachelor parties).
   4. Commercial use of the villa of any kind. If we suspect improper use, we reserve the right to terminate the accommodation agreement without notice and charge a fee of at least €500.00 (including VAT) as flat-rate compensation. The final amount can be calculated individually depending on the damage, but the fee will always be at least €500.00 (including VAT).
2. Parents are responsible for their children. Young children, in particular, must not be left unattended in the accommodations, on balconies/terraces, or near the pool or windows.
3. The night-time quiet hours from 22:00 o'clock [10PM] in the evening until 8:00 o'clock [8AM] must always be observed.
4. The use of the accommodations as a permanent residence or registration with the residents' registration office is strictly prohibited for all of our accommodations, as they are all intended for temporary accommodation only.

§ 4. Liability & Damages

1. Guests are liable for any damage caused by themselves or accompanying persons and indemnify us against any claims by third parties. Damage to rooms, equipment, or inventory must be reported immediately.
2. Immediate reporting is also required in the event of theft, fire, water, or other damage. Guests are obligated to contribute to the investigation or repair.
3. Loss of keys: A fee of €200.00 (including VAT) will be charged for each lost key.

§ 5. Lost and Found

1. We are not liable for lost or forgotten items (or lost property) unless we are guilty of gross negligence or intent.
2. Returns of lost property are not offered.
3. Lost property that is not collected will be disposed of after 3 months, donated to charitable organizations, or returned to the finder.

§ 6. Parking spaces

1. If a parking space is made available (even for a fee), no storage contract is concluded.
2. No liability for theft or damage to vehicles or their contents.

§ 7. Cancellation conditions / Cancellation policy

Cancellations for bookings made through our website must be made in writing by email to mail@alashato.com or by text message/SMS to +4915228781257 .

1. Non-refundable rate (“Smart Savers Rate”)

If you choose our non-refundable rate – the so-called "Smart Savers Rate" – when booking through our website, no refund will be given, regardless of when you cancel.

2. Partially refundable rate

The following cancellation conditions only apply if you selected the "Partially Refundable Rate" when booking through our website:

1. Up to 60 days before check-in: 100% refund of the total amount.
2. 60 to 45 days before check-in: 50% refund of the total amount.
3. 45 to 30 days before check-in: 25% refund of the total amount.
4. Less than 30 days before check-in or in case of no-show: Flat-rate refund of €100 provided you contact us within 14 days of the original check-out date.

3. Processing refunds

Refunds are usually sent to the payment method used for booking within 5-7 business days of receiving the cancellation. Please note that depending on your bank and payment provider, it may take additional time for the amount to actually appear in your credit card details – this is beyond our control. Refunds will only be made to the original payment method. Refunds to another account or cash are not possible.

^{Example cancellation:
If you made a booking on our website from May 30th to June 1st, 2027, with a partially refundable rate for a total of €3,000 using your credit card and, with a heavy heart, discovered that you unfortunately had to cancel, the full amount (€3,000) will be refunded to your credit card within 5-7 days after you notify us in writing by email or text message by midnight on April 1st, 2027. If you cancel after that, by midnight on April 16th, 2027, you will receive half the refund, i.e., €1,500. If you cancel after that, by midnight on May 1st, 2027, you will receive a quarter of the total price, i.e., €750. For cancellations after this time or in case of no-show, you will receive a flat rate refund of €100 of the total price upon request, but this request must be made no later than 14 days after the check-out date.}

§ 8. Right to accommodation withdrawal

We are entitled to cancel a booking and refuse further accommodation to guests for good cause if:

1. Force majeure or unforeseeable circumstances or circumstances beyond our control make accommodation impossible.
2. Guests have provided misleading or false information about themselves or the purpose of their stay.
3. We have reasonable grounds to believe that the guest's use of our accommodations may jeopardise the smooth running of our business or the safety of guests or our accommodation facility.
4. Disruption of operations (e.g. loud parties, harassment of other guests or neighbors).
5. The accommodations are passed on to third parties without our authorization.
6. Disregard of official orders (e.g. illegal use, certain smoking bans, etc.).
7. Intentional or grossly negligent damage to the accommodation or its furnishings.
8. Registration of the accommodation as a residence or indications of permanent residential use also entitle us to immediately terminate the accommodation contract without refund.

We reserve the right to charge you for any costs associated with these points and the cancellation of your accommodation and to refuse a refund.

§ 9. Breach of Contract & Special Fees

1. In the event of violations of these conditions, we reserve the right to immediately refuse guests their stay – or any further stay if necessary – and to charge them in full for any nights already used or remaining.
2. If smoking, pets, an event, or exceptionally dirty conditions are present in the accommodations, a cleaning fee of at least €250.00 (including VAT) will be charged. The final amount may be calculated individually depending on the degree of soiling, but the fee will always be at least €150.00 (including VAT). "Extraordinary soiling" includes, but is not limited to: heavy soiling of walls/ceilings/floors/windows, heavy stains on furniture or carpets, excessive food scraps outside of designated areas, excessive accumulation of garbage, or unpleasant odors from tobacco consumption or other substances.

§ 10. Choice of law and jurisdiction

1. The law of the Federal Republic of Germany applies exclusively.
2. The place of jurisdiction is Neu-Ulm. However, we reserve the right to file lawsuits and other legal proceedings at the guest's general place of jurisdiction.
3. Should individual clauses be invalid, the remaining conditions shall remain valid.

§ 11. Information on contract structure and tax sovereignty

This contractual and economic structure serves the exclusive tax jurisdiction of Germany. It does not establish a permanent establishment within the meaning of Turkish tax law. No commercial activity takes place in Turkey. The entire accommodation operation is carried out exclusively in the name and on behalf of the German provider Sebahattin Enes Arslan, based in Germany. All bookings, payments, pricing, and all customer contact are handled from Germany. The property owner, Ms. Nesrin Arslan, merely makes the property available to the provider for passive use, without being involved in any way in operational processes or decisions.

§ 12. Changes to the Terms and Conditions

We reserve the right to change these Terms and Conditions at any time, provided this is necessary for business operations and does not unduly disadvantage guests. Changes will be published on our website and will apply to future bookings from the time of publication.

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IMPORTANT FURTHER INFORMATION:

1. No breakfast & no intermediate cleaning: We do not offer any meals or intermediate cleaning during your stay.
2. Legal camera notice: Our property is under video surveillance to enforce house rules, prevent criminal activity, and preserve evidence in the event of criminal activity. Video surveillance is conducted in compliance with applicable data protection regulations. Data subjects have the right to information, erasure, and objection in accordance with the GDPR.

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