{"id":2109,"date":"2025-01-29T21:10:46","date_gmt":"2025-01-29T20:10:46","guid":{"rendered":"https:\/\/www.f10apartments.de\/?page_id=2109"},"modified":"2025-04-18T11:16:21","modified_gmt":"2025-04-18T09:16:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/alashato.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
\"\"<\/div>
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Helpful tips and information<\/span><\/div>\n\n\n\n

Questions? Answers!<\/h2><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Frequently asked questions<\/h2><\/div>\n\n\n\n

This FAQ is a structured collection of questions and their corresponding answers. Our catalog is designed to provide you with quick solutions and answers to your most common questions about your overnight stay, without having to search for long answers. We have organized our FAQs into thematically ordered sections.<\/p>\n\n\n\n

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Booking \/ Reservation<\/a><\/div>\n\n\n\n
Parking<\/a><\/div>\n\n\n\n
Bikes<\/a><\/div>\n\n\n\n
Check-In<\/a><\/div>\n\n\n\n
Check-Out<\/a><\/div>\n\n\n\n
Kitchen<\/a><\/div>\n\n\n\n
Bathrooms<\/a><\/div>\n\n\n\n
Features & amenities<\/a><\/div>\n\n\n\n
Internet<\/a><\/div>\n\n\n\n
Printer<\/a><\/div>\n\n\n\n
(Smart-) TV<\/a><\/div>\n\n\n\n
Cancellation<\/a><\/div>\n\n\n\n
General Terms & conditions (GTC)<\/a><\/div>\n\n\n\n
Recommendations<\/a><\/div>\n\n\n\n
Trivia<\/a><\/div>\n\n\n\n
Miscellaneous<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Booking \/ Reservation<\/p><\/blockquote><\/figure>\n\n\n\n

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How do I book the villa?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Enter the desired dates and the number of people arriving (including all children aged 2 and over) in the fields below. Availability and prices will be displayed. After selecting your accommodation, you can enter your details and pay online on the booking page. You will then receive an email confirmation. Admission is normally possible from 5 p.m. (see also check-in section of the FAQ<\/a>), and you must inform us of your arrival time for key collection.<\/p>\n\n\n

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If you are a bit more flexible with your arrival and departure dates, you can also check the availability calendar on the property's details page. You can find a details page via the menu (\u2630) or the \"View details\" button next to thumbnail images on the home page.<\/a>.

If you prefer booking on platforms such as Airbnb or Booking.com, you can of course also find our listings there (although our overnight prices are unfortunately higher there due to commission payments to these providers):<\/p>\n\n\n\n

OTHER BOOKING PLATFORMS:<\/th><\/tr><\/thead>

AIRBNB:
<\/strong>https:\/\/www.airbnb.de\/h\/alashato<\/strong>
<\/a><\/td><\/tr>

BOOKING.COM:
<\/strong>https:\/\/www.booking.com\/hotel\/tr\/alashato-alacati.de.html<\/strong><\/a>
<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n

Where can I find the address?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Anschrift<\/th><\/tr><\/thead>

Alacati Mahallesi 14005\/1 Sokak No. 3, 35930 \u00c7e\u015fme \/ Izmir, T\u00fcrkiye<\/a>
(Click on this address to follow the external link on Google Maps)<\/sub>
<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n

Where can I find details about the villa?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Detailseite<\/th><\/tr><\/thead>

ALASHATO ALACATI<\/a>
<\/a>(Click on the link to open the details page)<\/sub>
<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n

When will I receive the email booking confirmation?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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You'll receive this as a welcome message immediately after booking, along with a wealth of helpful information. If you haven't received it, please check your spam folder.<\/p>\n\n\n\n

Short tip: <\/strong>During busy times in Ala\u00e7at\u0131 (e.g., during city festivals), the cell towers may be overloaded. To be on the safe side, please feel free to print out our welcome message\/confirmation email, also in case you don't have internet access in Turkey upon arrival from abroad. Alternatively, you can connect to our free Wi-Fi on site.<\/p>\n<\/div><\/div>\n\n\n\n

Is a deposit required?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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No, there is no need to pay a security deposit when booking. You are, of course, responsible for any damage caused by you or your fellow travelers.<\/p>\n<\/div><\/div>\n\n\n\n

Is it possible to book by phone or on-site and pay in cash?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Nein, leider k\u00f6nnen wir Ihnen diesen Service und Barzahlungen nicht anbieten, da unser Konzept dies nicht vorsieht. Die Villa kann nur online gebucht werden. Sofern Sie als ein Unternehmen buchen m\u00f6chten, k\u00f6nnen wir Ihnen gerne auch ein individuelles Angebot schriftlich zukommen lassen. Sie k\u00f6nnen uns gerne per contact form<\/a> or for example email<\/a> or text message\/WhatsApp.<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

What payment methods do you accept?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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We accept the following payment methods on our website:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you would like to book as a company, we can also provide you with an individual offer in writing, for example by email<\/a> or text message\/WhatsApp.<\/a> . You can also use the contact form<\/a> for writing us.<\/p>\n<\/div><\/div>\n\n\n\n

Is there a minimum booking period?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Yes, booking at least one night is required. <\/p>\n<\/div><\/div>\n\n\n\n

What is the maximum number of people allowed to stay overnight?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Only the number of people you specify when booking may stay overnight, regardless of whether the accommodation has capacity for more. Therefore, please specify the correct number of people when booking (including children aged 2 and over).

Important: <\/strong>Minors are not permitted to stay overnight without a parent or guardian.<\/p>\n<\/div><\/div>\n\n\n\n

Can you send us a written offer?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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If you would like to book as a company, we would be happy to send you an individual offer in writing. You can contact us by contact form<\/a> or for example email<\/a> or text message\/WhatsApp.<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

Are you on platforms like Airbnb, Booking.com, etc.?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Yes, you can also find us on the following platforms:<\/p>\n\n\n\n

OTHER BOOKING PLATFORMS:<\/th><\/tr><\/thead>

AIRBNB:
<\/strong>https:\/\/www.airbnb.de\/h\/alashato<\/strong>
<\/a><\/td><\/tr>

BOOKING.COM:
<\/strong>https:\/\/www.booking.com\/hotel\/tr\/alashato-alacati.de.html<\/strong><\/a>
<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n

Parking<\/p><\/blockquote><\/figure>\n\n\n\n

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Where can I park my car?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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You can use up to seven parking spaces free of charge. Use of bicycles or motorcycles is at your own risk. Liability for damage or loss is excluded.<\/p>\n\n\n\n

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Can I park extra-long vehicles (e.g. caravans, Sprinter vans)?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Large vehicles can also be accommodated. The maximum entrance height to the property is 3.5 m. You can use up to seven parking spaces free of charge. Use is at your own risk. Liability for damage or loss is excluded.<\/p>\n<\/div><\/div>\n\n\n\n

Can I store a bicycle\/motorcycle\/ATV?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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You can use up to seven parking spaces free of charge. Use is at your own risk. This also applies to bicycles and motorcycles. Liability for damage or loss is excluded.<\/p>\n<\/div><\/div>\n\n\n\n

Can I rent a shuttle, bicycle, ATV, motorcycle, etc. from you?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Unfortunately, we cannot currently offer you such a service.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Check-In<\/p><\/blockquote><\/figure>\n\n\n\n

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When will I receive the key for the doors?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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On the day of arrival, you need to arrive after 17:00 o'clock [5:00PM] regularly:<\/strong>You must let us know your arrival time in advance so we can arrange key handover.<\/strong> With the early-check-in-option<\/a><\/strong> you can arrive as early as 15:30 o'clock [3:30 PM].<\/p>\n<\/div><\/div>\n\n\n\n

When can I enter the villa?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Regular check-in is possible from 5:00 PM on the day of arrival<\/strong> at any time during your booked period. This means you can arrive at any time, even after midnight or on any other day of your booked period. You must inform us in advance of your arrival date so that we can arrange key handover.<\/strong> With the early-check-in-option<\/strong><\/a>you can arrive as early as 15:30 o'clock [3:30 PM].<\/p>\n<\/div><\/div>\n\n\n\n

How long do I have access?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Regularly between 17:00 o'clock [5PM] on the day of arrival and 11:00 o'clock [11AM] on the day of departure. With the early-check-in option<\/strong><\/a> you can enter starting 15:30 o'clock [3:30PM]. That's a bit similar to the late-check-out option<\/strong><\/a> with which you can stay one hour longer in the villa on the day of departure until noon 12:00 o'clock [12PM] instead of 11:00 o'clock [11AM].<\/p>\n<\/div><\/div>\n\n\n\n

Why do we have to show our ID\/passports upon arrival?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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You will receive the key to your door on the day of arrival. Due to local Turkish law, each guest is required to present their ID card\/passport to the property on the day of arrival so that the information can be forwarded to the local authorities (e.g., police, police force, etc.). This is for the safety of everyone in the area. <\/p>\n<\/div><\/div>\n\n\n\n

Is an earlier check-in possible?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Yes. With our With the early-check-in option<\/strong><\/a> you can enter starting 15:30 o'clock [3:30PM] and meet for the key handover earlier this way. If you are interested, you must select this option directly during the booking process.<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Check-Out<\/p><\/blockquote><\/figure>\n\n\n\n

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How do I check out?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Basically you only need to close the door behind you for checking out and hand us over the keys back again. You must vacate\/leave the accommodation by 11:00 AM on the day of departure (with the late check-out option by 12:00 PM). Please tell us upfront, when you are going to leave, so we can arrange the key handover.<\/p>\n\n\n\n

Please also check carefully beforehand whether you have left anything in the accommodation, as we cannot accept liability for forgotten or lost items.<\/p>\n<\/div><\/div>\n\n\n\n

By what time do I have to leave the villa?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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You must normally vacate the villa and return the key to us by 11:00 AM. With the late-check-out option<\/strong><\/a> , you can vacate by 12:00 PM at the latest.<\/p>\n<\/div><\/div>\n\n\n\n

Is it possible to vacate\/leave the villa later?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Yes. With our late-check-out option<\/strong><\/a> you can stay until noon 12 o'clock [12PM]. If you are interested, you must select this option during the booking process.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

Do I have to dispose of the garbage when I move out?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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No, the on-site team will dispose of the garbage. Please simply leave the garbage bags in the kitchen or place them on the balcony\/patio\/garden. You'll find additional garbage bags in the kitchen.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
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Kitchen \/ Bathroom<\/p><\/blockquote><\/figure>\n\n\n\n

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What equipment does the kitchen have?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Click here to see the most common features of our kitchens.<\/strong><\/a> You can find more detailed information on the details page. Feel free to ask us if you're looking for something specific.<\/p>\n<\/div><\/div>\n\n\n\n

Where can I find coffee, tea, kitchen roll, plates, cutlery, \u2026?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Please check the drawers, base and wall cabinets of your kitchen units. Some items can also be found directly visible on the kitchen countertop.<\/p>\n<\/div><\/div>\n\n\n\n

Where can I find cleaning products, utensils, toilet paper, towels, etc.? <\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Please check the drawers, base and wall cabinets of your bathroom or toilet furniture. You may also find some items directly visible next to the windowsill.<\/p>\n<\/div><\/div>\n\n\n\n

Which coffee capsules can be used with the coffee machine?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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We use Nespresso capsule machines. If the number of capsules we provide at the start of your stay isn't enough for you, you're welcome to bring your own. We offer a small selection of different capsules, subject to availability. Tea bags are also available.<\/p>\n<\/div><\/div>\n\n\n\n

What about tea?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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For example, you can conveniently make tea with tea bags in the kettle. If the number of tea bags we provide at the start of your stay isn't enough for you, you are welcome to bring your own. We offer a small selection of different teas, subject to availability. Nespresso coffee capsules are also available.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Internet \/ Printer \/ SmartTV<\/p><\/blockquote><\/figure>\n\n\n\n

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How do I connect to the Internet?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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Via wireless network\/Wi-Fi. You'll find your Wi-Fi access details for each apartment in the apartment itself. You can also find them in your email confirmation.

Here are some instructions for common devices and operating systems:
<\/strong><\/p>\n\n\n\n

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iOS (iPhone & iPad)<\/strong><\/p>\n\n\n\n

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  1. Open Settings<\/strong> and tap Wi-Fi.<\/strong>.<\/li>\n\n\n\n
  2. Select the desired network.<\/li>\n\n\n\n
  3. Enter the password and tap \u201cConnect\u201d<\/strong>.<\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    macOS (MacBook & iMac)<\/strong><\/h4>\n\n\n\n
      \n
    1. Click the Wi-Fi icon<\/strong> in the menu bar at the top right.<\/li>\n\n\n\n
    2. Select the desired network.<\/li>\n\n\n\n
    3. Enter the password and click \u201cConnect\u201d<\/strong>.<\/li>\n<\/ol>\n\n\n\n
      \n\n\n\n

      Android (Smartphones & Tablets)<\/strong><\/p>\n\n\n\n

        \n
      1. Enter the password and tap \u201cConnect\u201d<\/strong>.<\/li>\n\n\n\n
      2. Open Settings \u2192 Wi-Fi & Network \u2192 Wi-Fi.<\/strong>.<\/li>\n\n\n\n
      3. Select the desired network from the list.
        <\/li>\n<\/ol>\n\n\n\n
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        Windows (10 & 11)<\/strong><\/h4>\n\n\n\n
          \n
        1. Click on the Wi-Fi icon<\/strong> in the taskbar (bottom right).<\/li>\n\n\n\n
        2. Select the desired network from the list.<\/li>\n\n\n\n
        3. Click \u201cConnect\u201d<\/strong> and enter the password.<\/li>\n\n\n\n
        4. Confirm with \u201cOK\u201d<\/strong> \u2013 the connection is established.<\/li>\n<\/ol>\n\n\n\n
          \n\n\n\n

          Linux (Ubuntu, Debian, Fedora & Co.)<\/strong><\/h4>\n\n\n\n
            \n
          1. Click the Network icon<\/strong> in the taskbar.<\/li>\n\n\n\n
          2. Select \u201cWi-Fi Settings\u201d<\/strong> or \u201cNetwork\u201d.<\/strong> Both possible.<\/li>\n\n\n\n
          3. Select the desired network from the list.<\/li>\n\n\n\n
          4. Enter the password and click \u201cConnect\u201d<\/strong>.<\/li>\n<\/ol>\n\n\n\n

            Alternatively via the Linux terminal:<\/strong><\/p>\n\n\n\n

              \n
            1. Open the terminal.<\/li>\n\n\n\n
            2. Run the following command to view available networks:
              nmcli dev wifi list<\/strong><\/code><\/li>\n\n\n\n
            3. Connect to the desired network:
              nmcli dev wifi connect \"Netzwerkname\" password \"DasWLANPasswort\"<\/strong><\/code><\/li>\n\n\n\n
            4. If successful, you are now connected. If you experience problems, try restarting the Wi-Fi module and repeating the steps:
              sudo systemctl restart NetworkManager<\/strong><\/code><\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

              How do I connect to the printer?<\/span><\/i><\/span><\/i><\/span><\/a><\/h4><\/div>
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              Apple iOS\/iPadOS & Google Android<\/strong>:<\/p>\n\n\n\n

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              1. Download the Brother iPrint&Scan<\/strong> from the App Store\/Google Play.<\/li>\n\n\n\n
              2. Make sure your smartphone is on the same Wi-Fi network<\/strong> as the printer.<\/li>\n\n\n\n
              3. Open the app and let it search for the printer automatically.<\/li>\n\n\n\n
              4. Select the printer and print a test page.<\/li>\n<\/ol>\n\n\n\n

                Tip: Our printers support the Apple Airprint protocol, so you can basically print something on Apple devices directly from the iOS\/iPadOS sharing dialogs without installing the Brother app.<\/p>\n\n\n\n

                Apple macOS:<\/strong><\/h4>\n\n\n\n
                  \n
                1. System Preferences<\/strong> \u2192 Printers & Scanners.<\/strong>.<\/li>\n\n\n\n
                2. Click + (plus sign)<\/strong>to add a new printer.<\/li>\n\n\n\n
                3. If the printer does not appear automatically:\n