Frequently asked questions

Enter the desired dates and the number of people arriving (including all children aged 2 and over) in the fields below. Availability and prices will be displayed. After selecting your accommodation, you can enter your details and pay online on the booking page. You will then receive an email confirmation. Admission is normally possible from 5 p.m. (see also check-in section of the FAQ), and you must inform us of your arrival time for key collection.

If you are a bit more flexible with your arrival and departure dates, you can also check the availability calendar on the property's details page. You can find a details page via the menu (☰) or the "View details" button next to thumbnail images on the home page..

If you prefer booking on platforms such as Airbnb or Booking.com, you can of course also find our listings there (although our overnight prices are unfortunately higher there due to commission payments to these providers):

You'll receive this as a welcome message immediately after booking, along with a wealth of helpful information. If you haven't received it, please check your spam folder.

Short tip: During busy times in Alaçatı (e.g., during city festivals), the cell towers may be overloaded. To be on the safe side, please feel free to print out our welcome message/confirmation email, also in case you don't have internet access in Turkey upon arrival from abroad. Alternatively, you can connect to our free Wi-Fi on site.

No, there is no need to pay a security deposit when booking. You are, of course, responsible for any damage caused by you or your fellow travelers.

Nein, leider können wir Ihnen diesen Service und Barzahlungen nicht anbieten, da unser Konzept dies nicht vorsieht. Die Villa kann nur online gebucht werden. Sofern Sie als ein Unternehmen buchen möchten, können wir Ihnen gerne auch ein individuelles Angebot schriftlich zukommen lassen. Sie können uns gerne per contact form or for example email or text message/WhatsApp..

We accept the following payment methods on our website:

If you would like to book as a company, we can also provide you with an individual offer in writing, for example by email or text message/WhatsApp. . You can also use the contact form for writing us.

Yes, booking at least one night is required.

Only the number of people you specify when booking may stay overnight, regardless of whether the accommodation has capacity for more. Therefore, please specify the correct number of people when booking (including children aged 2 and over).

Important: Minors are not permitted to stay overnight without a parent or guardian.

If you would like to book as a company, we would be happy to send you an individual offer in writing. You can contact us by contact form or for example email or text message/WhatsApp..

Yes, you can also find us on the following platforms:

You can use up to seven parking spaces free of charge. Use of bicycles or motorcycles is at your own risk. Liability for damage or loss is excluded.

Large vehicles can also be accommodated. The maximum entrance height to the property is 3.5 m. You can use up to seven parking spaces free of charge. Use is at your own risk. Liability for damage or loss is excluded.

You can use up to seven parking spaces free of charge. Use is at your own risk. This also applies to bicycles and motorcycles. Liability for damage or loss is excluded.

Unfortunately, we cannot currently offer you such a service.

On the day of arrival, you need to arrive after 17:00 o'clock [5:00PM] regularly:You must let us know your arrival time in advance so we can arrange key handover. With the early-check-in-option you can arrive as early as 15:30 o'clock [3:30 PM].

Regular check-in is possible from 5:00 PM on the day of arrival at any time during your booked period. This means you can arrive at any time, even after midnight or on any other day of your booked period. You must inform us in advance of your arrival date so that we can arrange key handover. With the early-check-in-optionyou can arrive as early as 15:30 o'clock [3:30 PM].

Regularly between 17:00 o'clock [5PM] on the day of arrival and 11:00 o'clock [11AM] on the day of departure. With the early-check-in option you can enter starting 15:30 o'clock [3:30PM]. That's a bit similar to the late-check-out option with which you can stay one hour longer in the villa on the day of departure until noon 12:00 o'clock [12PM] instead of 11:00 o'clock [11AM].

You will receive the key to your door on the day of arrival. Due to local Turkish law, each guest is required to present their ID card/passport to the property on the day of arrival so that the information can be forwarded to the local authorities (e.g., police, police force, etc.). This is for the safety of everyone in the area.

Yes. With our With the early-check-in option you can enter starting 15:30 o'clock [3:30PM] and meet for the key handover earlier this way. If you are interested, you must select this option directly during the booking process.

Basically you only need to close the door behind you for checking out and hand us over the keys back again. You must vacate/leave the accommodation by 11:00 AM on the day of departure (with the late check-out option by 12:00 PM). Please tell us upfront, when you are going to leave, so we can arrange the key handover.

Please also check carefully beforehand whether you have left anything in the accommodation, as we cannot accept liability for forgotten or lost items.

You must normally vacate the villa and return the key to us by 11:00 AM. With the late-check-out option , you can vacate by 12:00 PM at the latest.

Yes. With our late-check-out option you can stay until noon 12 o'clock [12PM]. If you are interested, you must select this option during the booking process.

No, the on-site team will dispose of the garbage. Please simply leave the garbage bags in the kitchen or place them on the balcony/patio/garden. You'll find additional garbage bags in the kitchen.

Click here to see the most common features of our kitchens. You can find more detailed information on the details page. Feel free to ask us if you're looking for something specific.

Please check the drawers, base and wall cabinets of your kitchen units. Some items can also be found directly visible on the kitchen countertop.

Please check the drawers, base and wall cabinets of your bathroom or toilet furniture. You may also find some items directly visible next to the windowsill.

We use Nespresso capsule machines. If the number of capsules we provide at the start of your stay isn't enough for you, you're welcome to bring your own. We offer a small selection of different capsules, subject to availability. Tea bags are also available.

For example, you can conveniently make tea with tea bags in the kettle. If the number of tea bags we provide at the start of your stay isn't enough for you, you are welcome to bring your own. We offer a small selection of different teas, subject to availability. Nespresso coffee capsules are also available.

Via wireless network/Wi-Fi. You'll find your Wi-Fi access details for each apartment in the apartment itself. You can also find them in your email confirmation.

Here are some instructions for common devices and operating systems:

iOS (iPhone & iPad)

1. Open Settings and tap Wi-Fi..
2. Select the desired network.
3. Enter the password and tap “Connect”.

macOS (MacBook & iMac)

1. Click the Wi-Fi icon in the menu bar at the top right.
2. Select the desired network.
3. Enter the password and click “Connect”.

Android (Smartphones & Tablets)

1. Enter the password and tap “Connect”.
2. Open Settings → Wi-Fi & Network → Wi-Fi..
3. Select the desired network from the list.
   

Windows (10 & 11)

1. Click on the Wi-Fi icon in the taskbar (bottom right).
2. Select the desired network from the list.
3. Click “Connect” and enter the password.
4. Confirm with “OK” – the connection is established.

Linux (Ubuntu, Debian, Fedora & Co.)

1. Click the Network icon in the taskbar.
2. Select “Wi-Fi Settings” or “Network”. Both possible.
3. Select the desired network from the list.
4. Enter the password and click “Connect”.

Alternatively via the Linux terminal:

1. Open the terminal.
2. Run the following command to view available networks:
   nmcli dev wifi list
3. Connect to the desired network:
   nmcli dev wifi connect "Netzwerkname" password "DasWLANPasswort"
4. If successful, you are now connected. If you experience problems, try restarting the Wi-Fi module and repeating the steps:
   sudo systemctl restart NetworkManager

Apple iOS/iPadOS & Google Android:

1. Download the Brother iPrint&Scan from the App Store/Google Play.
2. Make sure your smartphone is on the same Wi-Fi network as the printer.
3. Open the app and let it search for the printer automatically.
4. Select the printer and print a test page.

Tip: Our printers support the Apple Airprint protocol, so you can basically print something on Apple devices directly from the iOS/iPadOS sharing dialogs without installing the Brother app.

Apple macOS:

1. System Preferences → Printers & Scanners..
2. Click + (plus sign)to add a new printer.
3. If the printer does not appear automatically:
   • Select IP and enter the printer's IP address (see printer or router menu).
   • Protokoll: AirPrint or IPP (if Airprint is not available)
4. If the driver is missing, download it from the Brother website..
5. Add printer and print a test page.

Google ChromeOS:

1. Open Settings → Printer.
2. Click Add printer → Your Brother printer should appear automatically.
3. If not: Add manually → Enter the printer's IP address (see printer or router menu).
4. Print test page.

Microsoft Windows (10/11):

1. Settings → Devices → Printers & Scanners..
2. Add printer → The Brother printer should appear.
3. If not: Add manually → Select Network Printer and enter the IP address.
4. Drivers are installed automatically or download them from the Brother website..

Linux (Ubuntu, Debian & Co.):

1. Open Settings → Printer.
2. Click Add printer → The printer should appear.
3. If not: Select Network Printer → Enter IP address.
4. If necessary, install CUPS and Brother drivers:
   • sudo apt update && sudo apt install cups printer-driver-brlaser
5. Print test page.

1. Press the “Home” button on the remote control.
2. Navigate to the App section or My Apps.
3. Select the desired app and confirm with OK.

If the app you are looking for is not installed:

• Go to the App Store, search for the app and install it.

1. Press the “Input” button on the remote control.
2. Select “SAT” or “SatTV”.
3. Press the “OK” button to open the channel list and navigate to the desired TV channel.

You will find basic information about the equipment and features, if you click here.

You will find basic information about the kitchen equipment, if you click here.

In addition to a dishwasher with tabs, the villa also has washing machines, dryers, and/or washer-dryers including detergents. You will find basic information about the other amenities, if you click here.

Towels, shampoo/shower gel, soap, hairdryer, and more are provided free of charge. As are extra blankets and bed linens. The beds will be freshly made before you move in. You'll find basic information about the other amenities, if you click here.

No, unfortunately the property does not have elevators.

You can find our GENERAL ACCOMMODATION CONDITIONS – also called “General Terms and Conditions” (GTC/AGB) – here: https://alashato.com/terms-conditions/

You can find our cancellation conditions in our GENERAL ACCOMMODATION CONDITIONS – also called “General Terms and Conditions” (GTC/AGB) – here: https://alashato.com/terms-conditions/#storno

In general, we recommend that you enter a search term followed by the city (e.g. “Restaurants Alaçatı”) into the major Internet search engines or map service providers and then search according to preference, opening hours, reviews, distance, etc.

A small personal selection from Seb, as it is frequently requested:

We have no business relationship with any of the companies mentioned above and do not receive any benefits, commission, or similar for the personal recommendations made here.

We generally recommend that you enter a search term followed by the city (e.g. “Club Alaçatı”) into the major Internet search engines or map service providers and then search according to preference, opening hours, reviews, distance, etc.

A small personal selection from Seb, as it is frequently requested:

We have no business relationship with any of the companies mentioned above and do not receive any benefits, commission, or similar for the personal recommendations made here.

We generally recommend that you enter a search term followed by the city (e.g. “Alaçatı attractions”) into the major Internet search engines or map service providers and then search according to preference, opening hours, reviews, distance, etc.

Small personal selection by Seb,
as frequently requested: Please click here.

We have no business affiliation with any of the attractions mentioned on this site and do not receive any benefits, commission, or similar for the personal recommendations made here.

You can reach us by phone or write us via WhatsApp. between 9:00 o'clock [9AM] and 22:00 o'clock [10PM]. Alternatively, you can contact us via email or contact form.

No, all rooms and indoor areas are smoke-free zones, and preparing cigarettes (e.g., rolling cigarettes) is also not permitted. See our Terms and Conditions for contractual penalties in the event of violations.

Unfortunately, we cannot offer you this service. We ask for your understanding.

No, we do not allow pets anywhere on the property or in the villa. This also means that pets are not permitted in the stairwell, outdoor areas, garden, pool, etc. See the Terms and Conditions for the consequences of non-compliance.

Yes, the quiet time/nighttime rest must be observed between 22:00 o'clock [10PM] and 8:00 o'clock [8AM].

No, we do not offer such a service.

No, unfortunately we do not offer such a service. However, you are welcome to call or write us via WhatsApp. between 9:00 o'clock [9AM] and 22:00 o'clock [10PM].

Minors are not permitted to stay overnight without a parent or guardian.